Train Reps Before It Counts
Conext Train uses role-playing AI voice agents to prepare reps for real student conversations — while automatically scoring, coaching, and flagging compliance risk. From admissions to career services, every staff member can role-play before they talk to real live students or leads.
Build a Training Campus, Not Just Scripts
Unlimited role-playing AI personalities
Demographic + psychographic profiles
Resistant, ready-to-enroll, or anywhere in between
Compliance risks embedded by design
Automatically paired with Conext One test leads
Reps Take Inbound and Outbound Calls From Voice AI, Disposition Leads and Practice!
Reps Role Play With Voice AI
Listen to a sample call.
Read the Transcript:
Admissions Rep Mike:
Hello. This is Mike O’Brien from Connect University on a recorded line. Is this Caitlin?
Caitlin Higley:
Hi. Yes. This is Caitlin.
Admissions Rep Mike:
Hi, Caitlin. I understand that you’re interested in health care. Is that right?
Caitlin Higley:
Yes. I am interested in health care.
Admissions Rep Mike:
I forget what my next question is. I’m not a good rep.
So, Caitlin, let’s see — what should I ask you?
What questions do you have for me?
Caitlin Higley:
Well, I guess I’d like to know when the next start date is and what the program involves.
Admissions Rep Mike:
Well, that’s great. That’s a great way to start talking.
So the next start date is February 18, and we have starts in several programs.
Do you have a program that you’re interested in?
Caitlin Higley:
I’m interested in the medical assistant program. It sounds like a good fit for me.
Admissions Rep Mike:
That’s great. Are you currently in the medical assisting field?
Caitlin Higley:
No. I’m not currently working in medical assisting, but I want to get into the health care field.
Admissions Rep Mike:
What makes you want to get into the health care field today?
Caitlin Higley:
I’ve always wanted to help people, and I think working in health care is a good way to make a difference.
Plus, I want to find a stable career where I can grow.
Admissions Rep Mike:
Do you have other people that are supporting you in your journey, or is this something you’re doing by yourself?
Caitlin Higley:
My husband is really supportive, and he encourages me to pursue this.
Admissions Rep Mike:
That’s great. So you’re looking at starting sooner — ideally that February start date?
Caitlin Higley:
Yes. I’d like to start as soon as possible, ideally in February.
Admissions Rep Mike:
That’s great. Do you have any children?
Caitlin Higley:
Yes. I have two kids.
Admissions Rep Mike:
That’s great. Can you tell me a little bit about your workday?
Caitlin Higley:
I work at Rady’s Children’s Hospital in Downtown San Diego, and I’ve been there for about three years.
My days are busy, but I manage my schedule pretty well.
Admissions Rep Mike:
Do you plan on going to school at night or during the day?
Caitlin Higley:
I think I’d prefer to do evening classes so I can still work during the day.
Admissions Rep Mike:
Well, that’s great. We have an evening start on the nineteenth also in the CMA program.
I think the next step is to get you into a career planning session.
That means we’ll invite you to campus, tour you around, potentially meet some of our students,
talk about financial aid if that’s important to you, and connect you with career services
to discuss job opportunities after graduation.
Does that sound like a good strategy?
Caitlin Higley:
Yes. That sounds good. I’d like to learn more about the campus, financial aid, and job opportunities.
Admissions Rep Mike:
That’s great. What would you say is the most important thing you want to learn at our meeting?
Caitlin Higley:
I think I want to learn more about the financial aid options and what kind of jobs I can get after I graduate.
Admissions Rep Mike:
That sounds great. I have an appointment available on Thursday at 2:00 or 4:00.
Do either of those work for you?
Caitlin Higley:
I think 2:00 would work better for me.
Admissions Rep Mike:
Okay, great. I’ll put you down for the 2:00 appointment.
And I think that when you graduate, we’re going to get you a really good job and you’re going to make a lot of money.
Does that sound good?
Caitlin Higley:
Yes. That sounds good. I’m looking forward to learning more and seeing how everything fits together.
Admissions Rep Mike:
That’s great. I look forward to seeing you on Friday.
Thank you so much.Admissions Rep Mike
Every call is scored in realtime by TRAIN AI
Scores conversations in real time
Flags compliance violations immediately
Captures the exact quote that triggered the risk
Multiple scoring templates are used to score different call types or departments
“Remove any job/earnings guarantees and replace them with compliant language…”
Every Call Comes With Built-In Coaching
Clear explanation of what went wrong
Compliant replacement language
Reinforcement of what the rep did well
School-specific expectations
Every Score Is Backed by Evidence
Discovery evidence
Scheduling confirmation
Work schedule validation
Enrollment signals
Managers See Patterns
Roll-up scoring across reps
Drill into any call
Identify recurring compliance risk
Target coaching where it matters
Reps See Progress
Individual call scores
Strengths and gaps across calls
Clear expectations
Measurable improvement over time
